Frequently asked questions

General Service Policy

Laundry is weighted at pick up using our scale and point of scale system. Payment is due upon pickup unless otherwise arranged. Specialty items and sorting services may incur additional fees.

How long for washing?

Washing can take at least 24 hours depending on the load size and service selected.

Do you offer pickup and delivery?

Yes! We offer door-to-door pick up, wash, dry, fold & drop-off delivery laundry service within our service area. You don't have to do any laundry on your own, we can take care of your laundry for you. Have it ready for us and we'll take care of the rest.

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Laundry items we handle

Towels, Uniforms, Linens, Bedding, Cleaning Clothes, Drapes, Robes, Mop Heads, Dusters, Pet items & more...

How our pickup and delivery works?

1. Schedule Your Pickup
Choose a pick up a time that works best for your schedule. Our service is designed to fit the routine of busy households.

2. We Come To You
Our team will arrive to weight your laundry, pick up your dirty loads directly from your location and process payment on site.

3. Professional Wash, Dry & Fold
Your laundry is professionally washed, dried and folded with care. Items requiring special attention are handled separately when necessary.

4. Fresh Laudry Delivered Back
Your clean laundry is neatly packed and delivered back to you ready to use, saving you time and effort.

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How much to you charge?

We charge per pound and the price varies. We process the payment at the time of pickup.

* Residential (Personal) Laundry Pricing ((Download Price Sheet))
* Commercial (Business) Laundry Pricing ((Download Price Sheet))

Payment Terms Method

We accept Cash, Credit/Debit, Apple Pay Cash App etc... The payment is due during the pickup.

Customer Responsibilities

Check all pockets before pickup. The First Family LLC is not responsible for items left in pockets. Customers should identify any delicate specialty or high-value garments prior to service. Items that require special handling should be placed in a separate bag or clearly communicated during pickup.

Stains and Fabric Care

While we do our best to treat stains, complete stain removal cannot always be guaranteed. Certain fabrics may shrink or fade during normal washing and drying process. The First Family LLC is not responsible for damage caused by normal laundry of items with pre-existing wear or manufacturer defects.

Missing or Damaged Items

Any concerns must be reported within 24 hours of delivery. Our liability for damaged items is committed to the fair market value of the item and not replacement value.

Service scheduling availability

* Pickup Scheduling
Pick up times as scheduled based on availability within your service area. Customers may request a preferred pickup days and times dUring pick up.

* Delivery Time
Laundry is typically return within 24 hours unless discuss otherwise.

* Schedule Changes
If a pickup or delivery time needs to be adjusted, we will notify the customer as soon as possible and reschedule at the next available time.

* Missed Pickup
If laundry is not available at the schedule pickup time, the order maybe moved to the next available service window.

* Payment Processing
Unless discussed otherwise payments is collected upon pickup. If payment cannot be processed, pickup may be rescheduled based on company availability.

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Our Service Includes

Pickup, Wash, Dry, Fold, Professional Packaging, Volume Handling & Delivery or Drop off.

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Service Cancellation

Either party may cancel service with 7 days notice.

Business We Serve

Hotels, Airbnb, Salons, Barbershops, Gyms, Fitness Centers, Restaurants, Medical Offices, Day Cares, Sports Teams, Auto Shops & Detailing, Pet Groomers, Cleaning Companies, Office Buildings, Event Venues, Spas, Wellness Centers and more...

Why choose The First Family LLC

* Reliable pickup and delivery scheduling designed for busy businesses and individuals.
* Professional wash, dry, and fold service handled with commercial-grade care.
* Consistent quality control and meticulous attention to detail.
* Flexible service options for small businesses and high-volume commercial clients.
* Same-day service available for those urgent needs.
* Specialized care for delicate fabrics and specialty items.
* Affordable, transparent pricing with no hidden fees.
* Family-owned and operated, committed to professionalism and trust.
* Free pickup and delivery on your first service!

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Hours of operation

We are operation 24 Hours for scheduling pickup and drop off.

Delays

We will contact you immediately if there is any delay with your pickup or drop off.